Technical Support

Online Assistance
  My AccountMy Account

  • Add/remove sub-accounts
  • Upgrade Service
  • Change Password
  • Update billing information
  • Review billing history
  • Change your address
  • Cancel Account

Chat with a Live Person

Get a response via email
Sales | Support | Billing
Phone: 419-292-2200
Hours (all times Eastern)
Monday - Friday:
8am to 9pm
10am to 2pm
Support Information

Search our Knowledge Base

Email Setup Instructions
Set up your phone, tablet, or email program.

- All services are NORMAL

Email Tutorials
SmarterMail     Google Apps

Connection Troubleshooting
DSL/DSL2     Wireless Hotspot     Cable     Dialup

Software - Software & 3rd party downloads

Remote Support - Allow a technician to perform remote support on your computer (additional charges may apply).